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FAQ

We have compiled a short list of frequently asked questions and their corresponding answers.

If you still have any questions after that, feel free to contact us![/vc_column_text][vc_empty_space][vc_toggle title=”How can I invite a new team member?”]Here’s how it’s done:

1. Log in with an admin account and open the dashboard.
2. You should find a section labeled “Invite Team Member” there.
3. Enter the email address of the new team member into the input field and click “Invite.”
4. An email with an invitation link will be automatically sent to the email address provided.
5. Clicking on the invitation link will automatically initiate the account setup process. Once this is completed, the new team member will be added to your team and the subscription may be updated if necessary.

[/vc_toggle][vc_toggle title=”How does payment for team members work?”]A fee is charged for each user in your team. The exact amount of the fee depends on the chosen subscription period, pricing model, and the number of team members.

The subscription ensures that all team members have access to the same premium features.[/vc_toggle][vc_toggle title=”What happens when a team member is removed?”]When you remove a team member from your account, the unused time of the subscription will be credited. This means that you will be given a credit for the remaining portion of the current billing period, corresponding to the remaining time.

This credit will be automatically applied to the next billing.[/vc_toggle][vc_toggle title=”How is the credit for unused time calculated?”]The credit for unused time is calculated on a percentage basis. We take the remaining billing period and divide it by the time already used in the subscription.

The result is then applied to the monthly fee for the team member to calculate the unused time as credit.[/vc_toggle][vc_toggle title=”What happens if a team member is re-invited later?”]If you re-invite a team member later, the user will be reactivated, and the data will be reused. Users will not be completely deleted due to documentation purposes.

If a user needs to be completely deleted, please contact us through the contact form. Please note that in this case, you will no longer have access to the stored data such as time entries or settings as they will be completely deleted.[/vc_toggle][vc_toggle title=”Mobile Time Tracking”]As the TimeTracker app is already available on the Google Play Store, it offers a user-friendly solution for your mobile time management.

For iOS devices, our app is currently in the release process and is expected to be available in the next few weeks. In the meantime, iOS users can utilize a Progressive Web App (PWA).

Learn how to set up the PWA here.[/vc_toggle][vc_empty_space height=”64px”][vc_column_text]

How to

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[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_empty_space][vc_toggle title=”Start Time Tracker”]Here’s how:

1. Log in & click on “Time Tracker” in the main menu
2. Choose Client & Project
3. Click on the green “Play” button on the right
   Please note: milliseconds are rounded up to the nearest second.
4. Optional: Add task description

[/vc_toggle][vc_toggle title=”Add Time Entries”]Time entries can be added manually.

Here’s how it’s done:

1. Click on “Activities” in the main menu
2. Then click on add new activity
3. Select activity, timeframe, client & project
4. Save – done!

After that, the new entry will appear in the Activities & Reports.[/vc_toggle][vc_toggle title=”Editing Time Entries”]Of course, all time entries can be manually adjusted.

Here’s how it’s done:

1. Log in and click on “Activities” in the main menu.
   • Optionally: Select a timeframe, client, and project.
2. Click on the three dots next to the time entry you want to edit.
3. A small dropdown should appear – click on “Edit” here.
4. Edit the entry and click “Save” when you’re done – that’s it.

[/vc_toggle][vc_toggle title=”Customers & Projects”]There can be an infinite number of customers and projects added. Each project is assigned to a customer. This way, you can quickly filter your tasks and organize them clearly.

You can also export customers and projects individually or combined when exporting.[/vc_toggle][vc_toggle title=”Inviting Team Members”]Requirements:
This feature requires at least one premium account.

Here’s how it’s done:

1. Open Company Settings
   1. Click on the profile icon in the top right corner of the navigation
   2. Select “Organization” from the dropdown menu
2. On the right side, you’ll find the team settings. Just below that is the invitation form.
3. Simply enter the email address and click “Send”
4. Now, an invitation email will be sent to the new team member. This email contains a confirmation link that the team member must accept.
   • If the invited person doesn’t have an account yet, clicking on the confirmation link will automatically start the registration process.

[/vc_toggle][vc_toggle title=”Managing Team Members” el_id=”manageteam”]Requirements:

• This feature requires at least one Premium account.
• Only the company founder can manage all team members. Individual team members can only manage their own accounts.

How it’s done:

1. Open Company Settings
   1. Click on the profile icon in the top right corner of the navigation
   2. Select “Organization” from the dropdown menu
2. On the right side, you will find the Team Settings
3. Here, individual team members can be edited and removed

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